UPDATE 23/03/2020: Due to the ongoing Coronavirus situation, and following goverment guidelines for the protection of our staff and to stop the spread of the COVID-19 virus, our offices & manufacturing facility are closed as of 23/03/2020 until further notice. All measuring & fitting appointments are suspended until further notice.
We hope you and your loved ones are healthy, safe and well.
Our first priority is always the safety and wellbeing of our customers and employees. With this in mind, we have taken steps to help everyone stay safe and healthy throughout the Coronavirus (COVID-19) situation.
We are closely following Government guidelines including Public Health England and the World Health Organization (WHO).
Based on the latest information from these sources, we are currently taking the following actions:
Providing all our premises and staff with increased cleaning equipment, sanitizer and anti-bacterial soap
Encouraging all employees to follow guidelines and precautionary health measures, including frequent hand washing and staying home when feeling unwell with the symptoms of Coronavirus as advised by the government
Limiting the contact we have with our customers, in their homes and in our showrooms
At present we are still running as normal as possible, with our showrooms open and measuring & fitting service continuing to operate but this is changing daily as the government update their instructions.
If we need to close showrooms and work premises notification will be made via our answer phone system and website.
Anybody who has placed an order with us that is currently in manufacturing, we will continue to manufacture and fit as normal until anything changes. If we are forced to close for a period of time based on government advice, we will arrange to fit your order as soon as we are open again and able to continue entering into customer’s homes. Anyone who has appointments booked in with us for a fit or measure, we will let you know by phone if anything changes.
Our online store is still running as usual, and will continue to do so until any further developments. If you order something from us and don’t wish to open the door, we will endeavour to leave your parcel(s) in a safe place.
Our social channels will keep bringing you any updates on the daily running of the business, so please like us on Facebook and follow us on Instagram & Twitter for any changes.
These are unchartered territories for all of us, but we want to continue to make your experience with us as easy and helpful as possible, whilst protecting our employees and customers, and following government advice.